Predictable lanes. A returns process that holds up.

We ship with Purolator and Canpar for parcel, and scheduled LTL partners for pallet volumes. Signature on delivery is required on every shipment — this is an age-restricted category and drivers will not leave freight unattended.

• Parcel: Purolator / Canpar, 1–4 business days by lane
• Pallet: scheduled LTL, booked by your account manager
• Commercial ship-to addresses only; no residential or PO-box delivery

• Orders confirmed by 14:00 ET ship the same business day, stock permitting
• Orders after cutoff ship the next business day
• Backordered lines ship as they land unless you ask us to hold and consolidate

Inspect freight on arrival and note damage on the carrier's proof of delivery. Report damage or shortages within 48 hours of delivery from the order page in the portal, with photos of the cartons and affected units. Claims reported inside the window are credited or reshipped — your choice — once verified.

Because nicotine products are regulated and lot-traced, returns are narrower than general merchandise wholesale:

• Damaged, defective, or mis-picked goods: returnable within 30 days of delivery
• Unopened, resalable overstock: returnable within 14 days, subject to approval and a restocking fee
• Opened, price-labelled, or expired product: not returnable
• All returns require an RMA issued through the portal before anything ships back

Approved returns are credited to your account as store credit or against the original invoice. Start a return from the relevant order in the portal, or contact sales if you are unsure whether a case qualifies.